Terms & Conditions — vipvaji Platform Rules

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

References to "days" mean calendar days unless explicitly stated as "business days". References to "hours" mean Bangladesh Standard Time (BST, UTC+6). Headings are for convenience only and do not affect the interpretation of these Terms.

To be eligible to register and use the vipvaji Platform, you must satisfy all of the following conditions at the time of registration and throughout the duration of your account:

• You are at least 18 years of age;
• You are legally permitted to participate in online gambling activities under the laws applicable to you in your country or jurisdiction of residence;
• You are acting on your own behalf and not as an agent or nominee for any third party;
• You have not previously had an Account closed or suspended by vipvaji for breach of these Terms;
• You are not an employee, contractor, or family member of an employee or contractor of vipvaji or any of its affiliated game providers or payment processors;
• You are registering only one Account in your own name — multiple accounts per individual are strictly prohibited.

vipvaji reserves the right to request documentary proof of eligibility at any time. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate for age verification, and a recent utility bill or bank statement for address verification. Failure to provide satisfactory documentation within 7 days of a request may result in Account suspension and withholding of pending withdrawals pending verification.

Parental Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, vipvaji strongly encourages the use of parental control software. Please contact our support team at [email protected] if you suspect an account has been registered by a minor — we will act on such reports immediately.

To access real-money gaming on vipvaji, you must complete the account registration process and provide accurate, truthful, and complete information. The following rules apply to all accounts on the Platform:

Single Account Policy

Each individual Player may hold exactly one Account on vipvaji at any time. Opening, operating, or attempting to open multiple Accounts — whether in your own name, under aliases, or through a third party — is a material breach of these Terms. vipvaji employs device fingerprinting, IP analysis, and payment method cross-referencing to detect duplicate accounts. Where multiple accounts are detected, all accounts may be suspended, all Bonus Funds forfeited, and any winnings derived from Bonus Funds voided.

Accuracy of Information

You are required to provide your legal full name, valid email address, date of birth, and a valid Bangladesh mobile number linked to your bKash, Nagad, or Rocket account at the time of registration. Any subsequent changes to your registered details must be reported to [email protected] promptly. vipvaji will not be held responsible for losses arising from your failure to maintain accurate account information.

Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party. If you suspect that your Account has been accessed without your authorisation, you must notify vipvaji immediately at [email protected]. vipvaji strongly recommends enabling two-factor authentication (2FA) via SMS OTP, available free of charge from within your Account settings.

KYC Verification

Before processing any withdrawal request, vipvaji requires all Players to complete the KYC verification process. This involves submitting a clear copy of a government-issued photo ID (NID or passport) and a recent proof of address (utility bill or bank statement dated within 90 days). KYC documents are reviewed within 24 hours of submission in most cases. Players who have not completed KYC may deposit and play, but withdrawals will be held until verification is complete.

All financial transactions on vipvaji are denominated in Bangladeshi Taka (BDT). The following conditions apply to all deposits and withdrawals made through the Platform:

Supported Payment Methods

vipvaji currently accepts the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB Mobile Banking), Visa, and Mastercard. Payment method availability may vary and is subject to change; vipvaji will provide advance notice where possible.

Deposit Conditions

• Minimum deposit: ৳500 for all supported mobile money methods (bKash, Nagad, Rocket, Upay).
• Deposits are credited to your vipvaji Wallet within 60 seconds in the majority of cases. In rare instances of network delays by the payment provider, crediting may take up to 30 minutes.
• vipvaji does not charge any fee for deposits. However, your payment provider may apply its own transaction charges.
• You may only deposit funds from a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in the funds being returned and the Account being reviewed.
• vipvaji reserves the right to decline a deposit or request additional verification if the deposit is flagged by our fraud detection systems.

Withdrawal Conditions

• Minimum withdrawal: ৳500 for mobile money methods.
• KYC verification must be completed before any withdrawal is processed.
• Withdrawals are processed to the same payment method used for the most recent deposit wherever possible.
• Average withdrawal processing time for fully KYC-verified accounts is 15–30 minutes for mobile money methods, operating 24 hours a day, 7 days a week.
• Withdrawals of Real Money Funds are not subject to wagering requirements. Only winnings derived from Bonus Funds are subject to the applicable wagering requirement before withdrawal.
• vipvaji reserves the right to apply additional security checks for withdrawals above ৳50,000, which may extend the processing time by up to 24 hours.

vipvaji offers a range of bonuses and promotional offers to both new and existing Players. All bonuses are subject to the specific terms published on the relevant promotion page, in addition to the general bonus conditions set out in this section. In the event of a conflict between the specific promotion terms and these general conditions, the specific promotion terms prevail.

Welcome Bonus

New Players who complete registration and make their first deposit are eligible for a welcome bonus of up to ৳20,000, subject to the minimum qualifying deposit stated on the promotion page at the time of registration. The welcome bonus is a one-time offer available to each new Player once only. Attempts to claim the welcome bonus multiple times via multiple accounts will result in all bonus amounts being voided and the accounts being closed.

General Bonus Rules

• All Bonus Funds are credited to a separate bonus balance within your Wallet, distinct from your Real Money Funds balance.
• Bonus Funds must be wagered the specified number of times (the Wagering Requirement) before any associated winnings can be converted to Real Money Funds and withdrawn.
• Unless stated otherwise on a specific promotion, the standard Wagering Requirement for deposit match bonuses is 30x the bonus amount.
• Not all games contribute equally to meeting a Wagering Requirement. Slot games from Pragmatic Play and NetEnt typically contribute 100%; live casino games from Evolution Gaming and Ezugi typically contribute 10%; sports bets contribute 100% subject to minimum odds requirements stated on the promotion.
• Bonus Funds expire 30 days after being credited unless a different expiry is stated on the specific promotion. Expired Bonus Funds and any associated winnings are forfeited automatically.
• Maximum bet while playing with an active bonus: ৳500 per round or spin. Bets above this amount while a bonus is active may result in the bonus and any associated winnings being voided.
• vipvaji reserves the right to modify, suspend, or withdraw any bonus offer at any time. Changes will not affect bonuses already credited to a Player's account at the time of the change.

Seasonal Promotions

vipvaji runs seasonal and event-based promotions tied to occasions such as the BPL season, IPL, Eid, Pohela Boishakh (Bengali New Year), and Durga Puja. These promotions are governed by specific terms published at the time of the promotion and are in addition to the standard welcome offer. Players are encouraged to check the vipvaji promotions page regularly to stay informed of current offers.

By using the vipvaji Platform, you agree to comply with all applicable laws and regulations and to use the Platform only for its intended purpose — lawful, personal online gaming entertainment. The following conduct is strictly prohibited:

• Fraud and Deception: Providing false identity information, misrepresenting your age, using stolen payment credentials, or impersonating another individual.
• Collusion: Coordinating with other Players to gain an unfair advantage in any game, particularly in live poker or sports betting markets.
• Bonus Abuse: Exploiting bonus offers through systematic low-risk wagering patterns, arbitrage across multiple accounts, or any strategy designed to convert Bonus Funds without genuine gameplay risk.
• Software Exploitation: Using bots, automated scripts, screen scrapers, or any software that interacts with the Platform in a non-human manner. Using software that provides an unfair advantage (such as real-time odds calculators in live dealer games) is also prohibited.
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity.
• Chargeback Abuse: Initiating a chargeback or payment reversal with your payment provider after a genuine transaction has been completed on vipvaji. Such actions may result in Account closure and legal action to recover the funds.
• Harassment: Abusing, threatening, or harassing vipvaji staff or other Players through any communication channel.

vipvaji employs automated monitoring tools and a dedicated risk management team to detect prohibited conduct. Where prohibited conduct is detected, vipvaji may take any or all of the following actions without prior notice: suspend or permanently close the Account, void all pending bets and Bonus Funds, withhold any Wallet balance pending investigation, and report the matter to relevant authorities where required by law.

All content on the vipvaji Platform — including but not limited to the vipvaji brand name, logo, site design, page layouts, colour schemes, graphics, game interfaces, software, text, and promotional materials — is the exclusive intellectual property of vipvaji or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming entertainment. This licence does not permit you to:

• Copy, reproduce, publish, distribute, or publicly display any portion of the Platform's content;
• Modify, translate, adapt, or create derivative works based on any Platform content;
• Reverse-engineer, decompile, or disassemble any software component of the Platform;
• Remove or alter any copyright, trademark, or proprietary notices from any Platform content;
• Use any Platform content for commercial purposes without the express written consent of vipvaji.

Any unauthorised use of vipvaji intellectual property will be treated as a material breach of these Terms and may give rise to legal action. To request permission for any use of vipvaji content beyond normal personal browsing, contact [email protected].

The vipvaji Platform is provided on an "as is" and "as available" basis. While vipvaji makes every effort to ensure the Platform operates correctly and continuously, we do not warrant that:

• The Platform will be uninterrupted, error-free, or free from technical faults at all times;
• The Platform or its servers are free from viruses or other harmful components (though we employ industry-standard security measures);
• Any specific game outcome or betting result will occur.

To the maximum extent permitted by applicable law, vipvaji shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunity resulting from technical downtime, game errors, or payment processing delays outside of vipvaji's direct control.

vipvaji's total liability to you in respect of any claim arising from your use of the Platform shall not exceed the total amount of Real Money Funds held in your Wallet at the time the claim arose. This limitation applies regardless of the legal basis of the claim (contract, tort, or otherwise).

Nothing in these Terms excludes or limits vipvaji's liability for fraud, gross negligence, death, or personal injury caused by vipvaji's own acts or omissions, to the extent that such exclusion is prohibited by law.

Either you or vipvaji may close your Account at any time. The conditions and consequences of account closure differ depending on whether the closure is initiated by you voluntarily or by vipvaji for cause.

Voluntary Closure by the Player

If you wish to close your Account, contact [email protected] from your registered email address requesting closure. Before your Account is closed, any remaining Real Money Funds in your Wallet will be returned to your registered payment method subject to the standard KYC verification requirements. Bonus Funds are forfeited upon voluntary closure. Account closure requests are processed within 24 hours of receipt.

If you are closing your Account for responsible gaming reasons — for example, because you feel gambling is becoming a problem — vipvaji strongly encourages you to use the self-exclusion tool available within your Account settings before contacting support. Self-excluded accounts cannot be reopened for the duration of the exclusion period. For more information, visit our Responsible Gaming page.

Closure by vipvaji

vipvaji reserves the right to suspend or permanently close your Account at any time if:

• You breach any provision of these Terms;
• You provide false or misleading information during registration or KYC;
• vipvaji is required to do so by applicable law, court order, or regulatory authority;
• vipvaji reasonably suspects your Account is being used for money laundering, fraud, or other illegal activity;
• You are found to be under 18 years of age.

Where vipvaji closes your Account for cause, any Bonus Funds and winnings derived from Bonus Funds will be forfeited. Real Money Funds may be withheld pending investigation and returned once vipvaji is satisfied that no fraudulent activity occurred. vipvaji will notify you of the closure by email to your registered address wherever legally permissible to do so.

These Terms & Conditions, and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with applicable international online gaming laws and the internal policies of vipvaji. vipvaji does not make representations about the legality of online gambling in any specific jurisdiction and it is your responsibility to ensure that your use of the Platform is lawful in your jurisdiction.

Dispute Resolution Process

If you have a complaint or dispute in relation to your Account, a transaction, a game outcome, or any other aspect of the vipvaji Platform, we ask that you follow the steps below before pursuing any external remedy:

1. Step 1 — Contact Support: Submit your complaint by email to [email protected], clearly describing the issue, your Account username, the date and time of the disputed event, and any relevant transaction reference numbers. Our support team will acknowledge your complaint within 2 hours and provide a full response within 5 business days.
2. Step 2 — Escalation: If you are not satisfied with the initial response, you may request that your complaint be escalated to a senior member of the vipvaji compliance team. Escalated complaints receive a final written response within 10 business days of escalation.
3. Step 3 — External Resolution: If you remain dissatisfied following the escalation process, you may seek independent advice or pursue resolution through any applicable dispute resolution body or court of competent jurisdiction available to you.

Changes to These Terms

vipvaji reserves the right to amend these Terms & Conditions at any time. Where a change is material, vipvaji will provide at least 7 days' notice by email to your registered address or via a prominent notice on the Platform prior to the change taking effect. Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and request Account closure before the effective date.