Your Safety Comes
First at vipvaji

At vipvaji, we believe that gambling should always be a form of entertainment — an enjoyable pastime you choose freely, within boundaries you control, and never as a means to generate income or escape problems. We are deeply committed to maintaining a platform where every player in Bangladesh can enjoy cricket betting, slots, live casino, and our full game library without the risk of gambling-related harm going unaddressed.

This Responsible Gaming page outlines the specific tools, policies, and support pathways that vipvaji makes available to all players. We urge you to read this page in full, bookmark the self-exclusion and deposit-limit sections most relevant to you, and share it with anyone in your household who uses the vipvaji platform. Our goal is not simply to comply with best-practice guidelines — it is to genuinely care about the wellbeing of our community.

Responsible gaming at vipvaji is built on four pillars: prevention (stopping problems before they start through educational resources and built-in controls), detection (monitoring for behavioural patterns that may indicate distress), intervention (reaching out to players who may need support), and recovery (providing self-exclusion and referral pathways for those who need a break). All four pillars are described in detail across the sections below.

vipvaji implements a multi-stage age verification process to ensure that minors cannot access real-money gambling on the platform:

Stage 1 — Registration Declaration

At the point of account creation, every new user must confirm that they are 18 years of age or older by ticking an explicit checkbox. Providing a false declaration of age is a breach of vipvaji's Terms & Conditions and may result in permanent account closure and forfeiture of all balances.

Stage 2 — KYC Document Verification

Before any withdrawal is processed, vipvaji requires all players to submit a valid, government-issued photo identification document — such as a Bangladeshi National Identity Card (NID) or a valid passport. Our KYC team verifies the date of birth on the document against the date of birth provided at registration. Accounts with mismatched or unverifiable dates of birth are suspended pending further investigation.

Stage 3 — Ongoing Risk-Based Checks

vipvaji's compliance system flags accounts for enhanced due diligence when certain risk indicators are present — for example, if an account was registered with an unusually low stated age (e.g., exactly 18), if the account is accessed from a device that also has a minor's profile, or if customer support interactions suggest the account holder may be younger than declared. In such cases, additional documentation may be requested before account activity can continue.

Protecting Minors in Your Household

If you share a device with children or teenagers, we strongly recommend setting up device-level parental controls to prevent underage access to gambling websites. Tools such as Net Nanny, Qustodio, and built-in parental controls in Android and iOS can restrict access to gambling platforms at the operating system level. vipvaji also recommends logging out of your account fully after each session when using a shared device, and never saving your password on a shared browser.

If you believe a minor has created a vipvaji account, contact [email protected] immediately. We will investigate and close the account within 24 hours of receiving a verified report.

Self-exclusion is the most powerful responsible gaming tool available on vipvaji. It allows you to voluntarily suspend your own account for a defined period — or permanently — if you feel that gambling is no longer fun, is becoming compulsive, or is causing financial or personal distress. vipvaji honours all self-exclusion requests without question and without attempting to persuade you to reverse the decision.

How to Self-Exclude on vipvaji

You can activate self-exclusion through any of the following channels:

• Account Settings: Log in to your vipvaji account, navigate to "Responsible Gaming" in the Account Settings menu, select "Self-Exclusion", choose your desired exclusion period, and confirm. The exclusion takes effect within 1 hour of your request.
• Email Request: Send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]". State the duration you wish to be excluded. Our team will process the request and confirm exclusion within 2 hours.
• Live Support: Contact our 24/7 live support team and request self-exclusion verbally via chat. Our agents are trained to process this request immediately without attempting to dissuade you.

Available Exclusion Periods

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in, deposit, bet, or withdraw during the exclusion period.
• Any Real Money Funds remaining in your Wallet at the time of exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, Visa, or Mastercard) within 3–5 business days.
• All promotional and marketing communications from vipvaji to your email and mobile number are stopped immediately.
• Any pending bonus offers or active wagering requirements are cancelled and forfeited upon self-exclusion — this is a necessary consequence of the exclusion and is not negotiable.
• Attempts to create a new account during an active self-exclusion period are a violation of the Terms & Conditions and will result in permanent closure of the new account.

Deposit limits are one of the most effective preventive tools in responsible gambling. By capping how much you can deposit into your vipvaji account over a given time frame, you ensure that your gambling activity stays within a budget you have set for yourself — calmly and in advance, rather than in the heat of the moment during a session.

vipvaji offers the following spending control options:

• Daily Deposit Limit: Sets a maximum amount (in BDT) that can be deposited into your account within any rolling 24-hour period. For example, setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 between midnight and midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Deposit Limit: Caps your total deposits across a rolling 7-day window. Useful if your play tends to be concentrated on weekends around BPL match days or during the T20 World Cup season.
• Monthly Deposit Limit: A broader cap that gives you a monthly entertainment budget ceiling. Once the monthly cap is reached, further deposits are blocked for the remainder of the calendar month.
• Loss Limit: A session or period-based cap on how much you can lose before further play is blocked. Once your net loss in a session reaches your set limit, you are prompted to take a break before continuing.
• Wager Limit: A maximum bet size per individual stake. Setting a wager limit prevents high-stakes impulsive bets from depleting your balance rapidly in a single game round.

How to Set Deposit Limits

Log in to your vipvaji account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your chosen limit amount and the time period, then confirm. Deposit limit reductions take effect immediately. Deposit limit increases require a 7-day waiting period before they become active — this mandatory delay gives you time to reconsider whether raising the limit is the right decision for you.

Sometimes you do not need a full self-exclusion — you just need a short, structured break. vipvaji's time-out and cool-off features are designed for exactly this situation. They provide a temporary pause that is easier to activate and shorter in duration than a formal self-exclusion, while still giving you the breathing room to step back and reflect.

Session Time Reminders

In your Account Settings, you can configure an on-screen notification to appear at a chosen interval — 30 minutes, 1 hour, or 2 hours into any gaming session. The reminder displays your current session duration, how much you have deposited and wagered in the current session, and a prompt asking whether you would like to continue playing or take a break. This feature draws on research showing that simple, well-timed nudges significantly reduce unplanned over-play.

Short Time-Out (24 Hours to 6 Weeks)

You can take a short time-out from vipvaji for any duration between 24 hours and 6 weeks. During a time-out, your account is suspended in the same way as a self-exclusion — you cannot log in, deposit, or play. Unlike a long-term self-exclusion, a time-out expires automatically at the end of the chosen period, after which your account is reinstated without any action needed from you. Time-outs are ideal for situations such as a stressful period at work, a family event, Ramadan, or any time you feel like a reset would be beneficial.

Reality Check Pop-Ups

vipvaji's reality check feature triggers a full-screen overlay at your chosen interval during gameplay. The overlay displays your net gambling result for the current session (profit or loss), the total time you have been playing, and a clear option to end the session. To continue playing, you must actively dismiss the overlay — ensuring you make a conscious, informed choice each time.

Automatic Session Limits

You can set a maximum session length in your Account Settings. Once the session timer reaches your limit, you are automatically logged out regardless of what game you are currently playing. Any open bets are settled normally; your balance is retained. You can log back in after a mandatory 15-minute break period.

Problem gambling does not develop overnight, and it does not look the same in every person. It can affect people of any age, background, or income level. Recognising the warning signs early — in yourself or someone close to you — is the most important step toward getting help before the situation becomes serious. The following questions are adapted from internationally recognised problem gambling screening tools.

Gambling and Mental Health

Problem gambling frequently co-occurs with anxiety, depression, and stress. In Bangladesh, social pressures around financial success and family obligation can intensify the psychological impact of gambling losses. If you notice that gambling is affecting your mental health, your sleep quality, or your relationships, please seek support from a trusted person or a qualified mental health professional. vipvaji's support team can help direct you to appropriate resources in Bangladesh.

You do not have to face gambling-related challenges alone. A range of professional support services and resources are available to players in Bangladesh and internationally. vipvaji encourages any player who feels that gambling may be becoming a problem to reach out to one or more of the following organisations:

In addition to external resources, vipvaji's own responsible gaming team can help you activate deposit limits, self-exclusion, or time-out features directly within your account, and can provide a personal written summary of your gambling activity (total deposits, total wagered, net result) upon request — which can be a useful tool for assessing your habits objectively.

If you have any concerns about your gambling habits — or about the gambling habits of someone you care about — our English-speaking responsible gaming support team is here for you 24 hours a day, 7 days a week, including all Bangladeshi public holidays. There is no issue too small to raise with us.

We aim to respond to all responsible gaming emails within 2 hours. For urgent matters such as immediate self-exclusion or suspected underage gambling, please use our live chat feature for the fastest response. Our team treats every responsible gaming request as a priority above all other support queries.

vipvaji is committed to continuous improvement of our responsible gaming programme. If you have feedback on how we can better protect players in Bangladesh, we welcome your suggestions at the same email address. Your input helps us build a safer platform for everyone.